Privacy Policy
1. Privacy Policy
The use of this website is subject to this Privacy Policy, and the User must reread the respective terms in each new use in order to verify if he agrees with it.
2. Personal Data
PTDOCUMENTS guarantees respect for Users’ privacy.
PTDOCUMENTS collects your data by telephone, in writing or through its website, with your express consent. As a rule, personal data is collected when the User subscribes to one of our products or services.
Some personal data are mandatory and, in the event of lack or insufficiency of such data, PTDOCUMENTS will not be able to provide the product or service in question, so PTDOCUMENTS will inform Users of the mandatory nature of the provision of data.
PTDOCUMENTS collects and processes the personal data necessary for the provision of services and/or supply of products, processing in this context data such as name, address, telephone or mobile number and email address.
Under the terms of the legislation in force regarding the protection of personal data, the data collected by PTDOCUMENTS will be processed and stored by computer.
The personal data you provide us will be kept in a file by PTDOCUMENTS, the company responsible for processing them, a treatment that has the following purposes in mind:
a. The conclusion and performance of the contract relating to the products selected by the user;
b. Fulfill user requests;
c. Provide the User with information about PTDOCUMENTS products by sending commercial messages by email or any other equivalent automatic electronic means (such as SMS, MMS or any other electronic communications service), as well as through telephone contact, unless the User if you objected at the time of data collection;
d. Information and marketing actions.
The user may modify his preferences regarding the sending of such commercial communications by sending an email to info@ptdocuments.com as well as indicating his opposition.
3. User
The User guarantees that the personal data provided are true and accurate, and undertakes to notify any changes to them. Any loss or damage caused to this website or to the person responsible for the website or to third parties resulting from incorrect, inaccurate or incomplete information in the registration forms will be the sole responsibility of the User.
4. Confidentiality
PTDOCUMENTS, headquartered at Praceta Tenente Coronel Salgueiro Maia, 1 – 2675-475 Odivelas, the company responsible for the file, undertakes to maintain the confidentiality of the user’s personal data and to ensure the exercise of the right of access, rectification, cancellation and opposition by sending a letter to the above address.
5. Subcontractors and Transfer of Personal Data
Personal data, including traffic data, databases and other operations, may be hosted, shared and communicated to other PTDOCUMENTS Group companies, under the legally defined terms and conditions.
PTDOCUMENTS may also resort to subcontracting entities for all or part of the purposes indicated above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, being these entities obliged to maintain secrecy and guarantee security in relation to the data of PTDOCUMENTS Customers to which, for the purpose, they have access, and must not use such data for any other purposes, or for their own benefit, nor relate them to other data that they have .
In cases where User data is transferred or hosted in other companies of the PTDOCUMENTS Group, the levels of security and protection will not be lower than those provided by PTDOCUMENTS.
6. Personal Data Communications
PTDOCUMENTS undertakes not to transfer user’s personal information to external entities. PTDOCUMENTS will only share your personal data with consent or if required by law, in the following cases:
· When required by law, to the competent judicial authorities.
Any and all processing of personal data will be carried out in accordance with applicable legislation.
7. Data Conservation
Your personal data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which they will be deleted.
8. Right of Access, Correction, Opposition and Deletion
Under the terms of the applicable Portuguese legislation, the User has the right of access to their personal data, being able to request its correction or addition, by letter to Praceta Tenente Coronel Salgueiro Maia, 1 – 2675-475 Odivelas or through the email address info@ptdocuments.com.
The User may also, at any time, oppose the processing of data, with the exception of data strictly necessary for the provision of the service, and/or request the deletion of their data for marketing purposes, for which purpose they must contact Praceta Tenente Coronel Salgueiro Maia, 1 – 2675-475 Odivelas or through the email address info@ptdocuments.com.
9. Right to Data Portability
The User has the right to receive the personal data concerning him and that he has provided to a controller, in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller, in the terms of the legislation in force regarding the protection of personal data.
10. Cookies
Cookies are small software labels that are stored on your computer through the browser (browser), retaining only information related to your preferences, not including, as such, your personal data.
On this website we use cookies, which are small text files with information about your navigation on this website and whose main objective is to improve your experience on the web. You can find more information about the cookies we use, their purpose and other information of interest at the following link: Cookies Policy.
By accepting this Privacy Policy, you are agreeing to the use of cookies on this website and described on the page indicated above.
11. Security Measures for the Protection of Personal Data
The protection and safeguarding of Users’ personal data is a basic element in the way PTDOCUMENTS provides its services. In this way, several security measures of a technical and organizational nature were adopted, in order to protect the personal data made available to us against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.
12. Disclaimer
Although the information on this site is regularly updated, there are no guarantees that changes will not be necessary, based on changes in laws and procedures that undergo changes beyond PTDOCUMENTS.
PTDOCUMENTS relies on secure and official sources to obtain information about its products and services, any changes and procedures may not be updated at the time of your visit to the PTDCUMENTS website.
13. Returns and Refunds Policy
PTDOCUMENTS guarantees 100% reimbursement of money for a service that cannot be provided by the decision of PTDOCUMENTS.
PTDOCUMENTS ensures that your money will be refunded within 5 working days from the date of the refund decision.
PTDOCUMENTS DOES NOT guarantee the reimbursement of the amount paid for a service that is in progress.
PTDOCUMENTS may refuse to provide the service if the data provided or the documents sent are insufficient, incorrect or not in accordance with the legislation in force.
PTDOCUMENTS may refuse to provide the service if the customer is not willing to present the necessary documents to obtain the service.
14. Final Provisions
PTDOCUMENTS reserves the right, at any time, to change or readjust this Privacy Policy, these changes being duly publicized on our website.
If you have any doubts or questions about the Privacy Policy or how the companies of the PTDOCUMENTS Group collect and process your personal data, you can contact us via email info@ptdocuments.com or by registered letter to the following address Praceta Coronel Salgueiro Maia, 1 – 2675-475 Odivelas.